Shipping policy

Order Processing Time
Orders are typically processed within 2-3 business days (excluding weekends and holidays) once payment is received. During peak seasons or promotional periods, processing may take a little longer, but we always strive to ship your order as quickly as possible. You will receive an email confirmation with tracking information once your order has been shipped.

International Shipping
RayandRoy is pleased to offer worldwide shipping! International orders typically take 10-15 business days to arrive, depending on the destination and customs processing. Please note that international shipping fees are calculated at checkout based on your location.

Customs Fees and Import Duties
International orders may be subject to customs duties, taxes, or other import fees. These charges are not included in our prices or shipping costs and are the responsibility of the customer. We recommend contacting your local customs office for further details on potential fees.

Tracking Your Order
Once your order ships, you will receive a tracking number via email. Use this number to track your package’s journey to your doorstep. Please allow up to 24 hours for tracking information to become active.

Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control, such as customs processing, adverse weather, or logistical disruptions. We appreciate your patience and are happy to assist with any questions regarding your order’s status.

Lost or Damaged Packages
RayandRoy takes care to package your items securely; however, in the rare event of a lost or damaged package, please contact our customer support team within 7 days of the estimated delivery date. We will work to resolve the issue as quickly as possible.

Questions?
If you have any questions or concerns about shipping, feel free to reach out to us through our contact us page. We’re here to help!