FAQs

1. What sizes are available for your products?
Our products cater to babies and toddlers with sizes ranging from newborn to 5T. Each product page includes a size chart to help you choose the perfect fit for your little one. If you’re unsure, feel free to reach out to us for guidance!

2. How do I place an order?
To place an order, simply select your desired item, choose the size, and click “Add to Cart.” Once you’re ready, proceed to checkout, where you can review your order, enter your shipping information, and complete the payment.

3. Do you offer international shipping?
Yes, RayandRoy ships worldwide! Shipping fees and delivery times vary based on the destination, which you can view during checkout.

4. How long will it take to receive my order?
Orders typically process within 2-3 business days. Once shipped, delivery times vary by location, but most domestic orders arrive within 5-7 business days, while international orders may take up to 10-15 business days. You’ll receive a tracking number as soon as your order ships.

5. Can I track my order?
Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can use this link to monitor your order’s journey and estimated delivery date.

6. What is your return policy?
We want you to be completely satisfied with your purchase! If you’re not happy with an item, you can return it within 30 days of receiving it for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging. For more details, check our Return Policy page.

7. How should I care for RayandRoy clothing?
To keep our products looking their best, we recommend washing on a gentle cycle in cold water and air drying when possible. For more specific care instructions, please refer to the label on each item.

8. Do you offer gift wrapping?
Yes, we offer gift wrapping as an add-on at checkout! Perfect for sending a special gift, our wrapping service includes a beautifully wrapped package and an optional personalized note.

9. Can I purchase a gift card?
Absolutely! Our gift cards are available in various amounts and make the perfect gift. Gift cards are delivered electronically and can be redeemed on any product from our site.

10. How do I contact customer service?
We’re here to help! You can reach our customer support team through our Contact Us page. We aim to respond within 24 hours, Monday through Friday.